General Terms and Conditions of Camper’s Friend GmbH (landlord) – “Ahoy Camp Fehmarn”.
1. applicable law
The subject of the contract is exclusively the accommodation or the rental of the booked pitch and the use of the facilities of the campsite. A rental agreement is concluded between the Lessor and the Lessee to which the laws of the Federal Republic of Germany apply exclusively, primarily the provisions of this Agreement, supplemented by the statutory provisions governing rental agreements.
The lessor does not owe any travel services and in particular no totality of travel services. The statutory provisions on the package travel contract, in particular §§ 651a-l of the German Civil Code (BGB), shall not apply to the contractual relationship either directly or mutatis mutandis.
2. conclusion of the contract
In contrast to a booking, a reservation does not constitute a binding contract for the rental of a space. The person making the reservation will only receive an offer that is subject to change for a maximum period of 7 days.
Furthermore, the following conditions apply:
The reservation has effect only if it is confirmed in writing by the Lessor. The reservation expires if the booking of a stand is not subsequently made within a period of 7 days. The reservation of certain stand spaces shall only be effective if this is expressly confirmed by the lessor in writing. The Lessor reserves the right to allocate another (equivalent) pitch than the reserved one, provided that it is at least of the same or higher category.
With the booking and the receipt of the written booking confirmation via the booking portal, the rental booking is binding for the lessor and the stand is considered firmly booked. With the conclusion of the online booking or the written confirmation of an offer, the customer accepts the general terms and conditions of the lessor.
The prices published at the time of the conclusion of the contract on www.ahoi-camp-fehmarn.de apply incl. Value added tax in the amount of 7%. The rental price can be found in the valid price list.
Telephone information, subsidiary agreements and other assurances shall be deemed non-binding and shall only become part of the contract if they are confirmed in the aforementioned written form. If the content of the confirmation differs from the content of the (non-binding) agreement, the Lessor is bound to this new offer for 7 days. The rental agreement is concluded on the basis of this new offer if the tenant declares acceptance within this period.
3. booking and payment
In the booking portal you can choose between the following payment methods:
– Instant bank transfer: 100% payment when booking
– Credit card (Visa & Mastercard): 100% payment upon booking
– PayPal: 100% payment when booking
For booking confirmations after reservation, a payment link to the above payment methods will be sent by email. Payment of 100% of the booking value should be made directly, no later than within 48 hours.
4. cancellation conditions/ cancellation/ rebooking
Pursuant to Section 312g (2) Sentence 1 No. 9 of the German Civil Code (BGB), there is no right of cancellation for accommodation on a specific date or during a specific period, even in the case of bookings that are concluded using exclusively means of distance communication or outside business premises.
In case of withdrawal/cancellation before the agreed start of the rental period, the following proportions of the agreed rental price are to be paid according to the rental agreement:
Cancellation up to 60 days before the 1st day of rental 25,- € expense allowance
up to 30 days before the 1st day of rent 50%,
up to 14 days before the 1st day of rental 70 %,
up to 3 days before the 1st day of rent 90 %,
less than 3 days before the 1st rental day 100%.
If the tenant does not arrive and does not take up the pitch rental – without prior cancellation – the landlord is entitled to damages in the amount of 100% of the agreed rental price. Cancellation must be made in writing by e-mail. The Lessor assures to release the booking after the cancellation and thus to create the possibility for replacement rentals in order to keep the loss of income as low as possible.
When attempting to sublet the cancelled rental, any waiting list will also be included. The Lessee shall be at liberty to prove to the Lessor that it has incurred no loss or a significantly lower loss.
An assessment of cancellation fee refunds cannot be made until the end of the original rental due to possible intervening bookings, rebookings or further cancellations. The calculation of the damage caused by the cancellation is made on the basis of the free rental days of the whole place during the corresponding rental period. If, on the basis of this, there is a difference between the cancellation fee paid as a lump sum and the actual damage, which is in the Lessor’s favor, the Lessee shall be reimbursed for this difference.
Stands that are not occupied one day after the start of the rental period at 11:00 a.m. may be used by the site management for other purposes if no notification of a later arrival has been given. This also applies to places that become free due to early departure. In such cases, the lessor will hold another pitch ready for possible later arrival or re-arrival, depending on availability.
To cover a short-term risk (e.g. in case of illness, etc.), we recommend taking out travel cancellation insurance.
Protect your booking with the Flex Option
With the bookable Flex Option a one-time rebooking or cancellation against voucher is possible up to 48 hours before arrival or 48 hours before a shortening of your booking (partial cancellation). The voucher can be redeemed within 365 days from the original arrival date within the season (April to September) and is reduced by the Flex Option fee. Rebooking under the Flex Option is subject to availability and payment of any additional costs for a new booking. Please note that a refund of the booking price in case of cancellation is not possible and the 10% surcharge in case of rebooking as a fee always remains with us in full. The rebooking can be completed again with the Flex option. The Flex Option must be taken out either directly at the time of booking or at least 60 days before the start of the trip.
For rebookings/cancellations under the Flex Option within 48 hours prior to arrival, the Ahoi Camp Fehmarn cancellation conditions apply. In order to cover this short-term risk (e.g. in case of illness, etc.), we recommend additionally taking out travel cancellation insurance, e.g. through our partner HanseMerkur.
5. arrival and departure / times
The rental day is considered to be the time from 2:00 p.m. to 12:00 a.m. of the following day. The booked stand space is available from 14.00 on the day of arrival and must be handed over by 12.00 on the day of departure. The place is to be settled at the latest (e.g. in case of spontaneous bookings) on the day of arrival. In case of later departure, the lessor is entitled to charge a subsequent night. If a follow-up booking has been made and newly arriving guests are unable to occupy the stand after 2 p.m., the lessor is entitled to evict them.
6. spa tax (visitor’s tax)
The town of Fehmarn levies a uniform spa tax for the entire island. The tenant (as well as his visitors) have to pay it in the established amount of the valid spa tax statute of the city. The Lessor is entitled to check the spa tax or to receive the tax and is also obliged to do so. The tourist tax is paid with the invoice. The spa card is available at the reception. The amount of the visitor’s tax is set by the town of Fehmarn and may change annually. We reserve the right, in case of an increase of the tourist tax, to claim it from the tenant afterwards.
Visitors of the tenants are to be announced by them at the reception. Visitors pay after registration in the reception a daily flat rate (plus spa tax) and a car parking fee. This does not apply to visitors who enter the square only for the purpose of visiting a restaurant.
8. hygiene plan
The current hygiene plan is a binding part of the contract conditions, which is accepted with the booking and can be viewed at www.ahoi-camp-fehmarn.de. Due to sovereign measures, there may be restrictions on operations, facilities may not be able to open as usual or only under certain conditions, and there may be restrictive behavioral regulations. These measures serve the health protection of the guests and the fulfillment of legal obligations and do not justify any claim for reduction.
9. court rules
The current site regulations become a binding part of the contractual conditions with the booking and are accepted accordingly by the renter with the conclusion of the booking. Tenants as well as fellow travelers must observe the site regulations in their currently valid version.
10. withdrawal and extraordinary termination of the lessor
In the event of gross violations of the terms of the contract, site regulations or the hygiene plan, the lessor is entitled to extraordinary termination and the lessee is obliged to leave the facility with immediate effect. In this case, the tenant is not entitled to a pro rata reimbursement of the costs of the stay. The lessor is also entitled to withdraw from the contract for objective reasons. This applies, for example, to cases of force majeure or other circumstances for which the Lessor is not responsible and which make it impossible to fulfill the contract (examples: Bookings are culpably made under misleading or false statements of facts essential to the contract// The Lessor has reasonable grounds to believe that the use of the accommodation service may jeopardize the smooth operation of the business, the safety or the reputation of the Lessor in public, without this being attributable to the Lessor’s sphere of control or organization).
In case of flooding of parts of the campsite, the Lessor will provide the Lessee with an alternative place. If this is impossible due to lack of capacity, the lessee has the right to withdraw from the contract.
In this case, the Lessor shall be released from its obligation to perform, and the Lessee shall be released from its obligation to pay in return.
Bringing pets is allowed only after prior written consent of the landlady and payment of the appropriate fee. The Lessor reserves the right to withdraw the permission at any time, if this causes repeated and beyond a normal level of nuisance to other guests. “Dangerous dogs” are not permitted.
Further regulations can be found in the course rules.
Every guest is obliged to treat the stand with care. He is also obliged to compensate the lessor for the damages caused by him (or his relatives, the place users or visitors). In this case, the additional claim is due immediately. The tenant is jointly and severally liable for his fellow passengers.
The lessor is not liable for damages caused by subcontractors who offer independent services at the facility, nor for property damage or loss caused to the guest, his fellow travelers or visitors by his agents, vicarious agents or other third parties, unless there is intentional or grossly negligent conduct. In particular, not for flora, fauna and weather-related damage.
13. data protection
14. place of jurisdiction
The place of jurisdiction is Hamburg.
Status: 24.11.2021, Camper’s Friend GmbH, Hamburg